Limited Warranty

We warrant our merchandise to be free of defects in material and workmanship. It is your responsibility to notify us of visible defects and variances within 14 days of delivery. Normal wear and tear or damage from daily use, however, is not warranted-for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape; these normal conditions are not what we consider manufacturers’ defects and are not covered under our warranty. Please visit Limited Warranty for further details.

Returns & Exchanges

To process a return or exchange, we require you to provide the original receipt. Refunds will be issued to the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. In accordance with state and local laws, any taxes paid will be refunded. Delivery fees are only refunded if the item returned is found to have a manufacturer defect or was damaged in transit. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Items that are returned or exchanged due to size will be refunded minus the initial delivery fee and restocking fee. For merchandise picked up at the home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days. Refunds will not be issued for any merchandise that is not returned.

  • Stock furniture, Revivals, and Rugs: We maintain a 14 day return policy. Should you discover a manufacturer defect or damage upon delivery, please notify our Concierge Team immediately. A 10% restocking fee and redelivery fee will be applied to stock merchandise that is returned or exchanged for reasons other than manufacturer’s defect or damage.
  • Special Order: This merchandise is made to your specifications and therefore, we do not accept cancellations, returns or exchanges. A 50% minimum deposit is required at time of purchase in stores. For online purchases, 100% will be collected when the order is placed. The 50% deposit will not be refunded for reasons other than manufacturer defect or damage. Due to the handmade nature of these products, dimensions can vary plus or minus 2 inches. Orders that include customers own material, cutting for approval or cutting to match are subject to additional lead time. All special order items have been denoted with an asterisk (*) on the sales invoice. Monogrammed items are considered special order and cannot be cancelled or returned once the order has been placed. Monogrammed items must be paid in full when the order is placed.
  • Mattresses: We gladly offer our guests up to 60 days from delivery to return or exchange this merchandise to ensure your satisfaction. We recommend that you experience the benefits of your new mattress for the noted time period before considering a return or exchange. A 10% restocking fee and redelivery fee will be applied when returned or exchanged for reasons other than manufacturer’s defect or damage.
  • Non-Furniture Items: Merchandise including decorative accessories, mirrors, lighting, pillows, throws, bedding, bedding sheets, drapery, dinnerware, glassware, flatware, table linens, serving and specialty accent merchandise, and any other soft goods must be returned within a 30 day period and with the original receipt in order to receive a refund or exchange. Xichangus.com must be returned with the original receipt in order to receive a refund or exchange. Drapery and bedding must be returned in the original packaging.
  • Clearance Items (marked Last Chance! Extra Savings), Direct Ship Artwork, Fresh Décor, One-of-a-Kinds, and Wallpaper: These items are sold “as-is” and cannot be returned, or exchanged. All sales are final as these are non-warrantied items. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Should you discover a manufacturer defect or damage upon delivery, please notify our Concierge Team within 14 days of delivery.
  • Floor Samples: Floor Samples are final sale, sold “as-is” and cannot be returned or exchanged. These items must be paid in full at the time of purchase and picked up within of the purchase date or after the release date. If a floor sample is not picked within this timeframe, the order will be cancelled and a 50 % restocking fee will be applied. Xichangus.com associates are not permitted to load floor samples into customer vehicles.
  • Worry Free: The worry free protection plan must be purchased prior to the scheduling of delivery and cannot be purchased once the order has been scheduled to leave our warehouse.

Product Availability & Delivery

Merchandise in stock will be delivered within 2 to 4 weeks depending upon the location of your residence. International shipments may require additional lead- time. Merchandise will not be held more than 90 days at our warehouse. Special Order merchandise will require additional production time. Special Order lead times will vary due to fabric availability and manufacturing delays. No time frame is guaranteed. Please allow for additional time to deliver the merchandise. Once your merchandise is received at our warehouse it is considered ready to ship. At this time you will be contacted to set up a delivery date to your residence and full payment is required. Your order cannot be returned, refused, canceled or exchanged after 30 days of your order being ready to ship. Ensure that someone 18 years of age of older is home to accept delivery.

Pricing & Promotions

Pricing in Stores, Catalog and Online is in U.S. dollars. Applicable taxes according to state and local laws apply to all purchases. The price and availability of any merchandise is subject to change, along with any given date regarding arrival of merchandise into our warehouse and shipping fees. We reserve the right to refuse the order of any merchandise that we deem is erroneously priced, described and shown in Stores and Online.

Payment & Deposit Requirements

We require a 50% minimum deposit on all orders in stores, and 100% payment for online orders, at the time of purchase. Full payment is required once your order is ready to ship. We will apply your deposit and then, if applicable, charge any remaining balance due at this time. You authorize us to charge the remaining balance to your original form of payment without requiring a subsequent acknowledgement, approval, or authorization from you. We do not accept more than $5,000 in cash per order. Clearance merchandise, Floor Samples, and One-of-a-Kinds must be paid in full at the time of purchase.

Commercial Use

Our warranty applies only to reasonable residential (non-commercial) use and is void if the furniture is used in what is considered to be a non-household setting, and/or misused, handled improperly, reupholstered and/or repaired by any other resource other than xichangus.com and/or our agents.

Xichangus Email Contest

Entries accepted through Email Pop-Up form on xichangus.com. Only new email sign-ups are eligible for contest. No purchase necessary. One entry per person. Must be at least 18 years of age to enter. A winner is drawn after the end of each calendar month and will be notified via email by a member of the Xichangus Marketing Team. If winner does not respond back to the Xichangus Marketing Team within 30 days, their winning entry will be forfeited.

Concierge Service

+852 57463447 | [email protected]